PRIVACY POLICY

This Privacy Policy explains how Duran Truck, operator of towingdurantruck.com (the “Site”), collects, uses, and protects information related to the Site and its towing and roadside-assistance services.

1. Information We Collect
We may collect information that you voluntarily provide when you contact us through the Site, by telephone, WhatsApp, or email.
This information may include:

• your name;
• telephone number;
• email address;
• vehicle information;
• pickup or service location;
• requested destination;
• details about the towing or roadside-assistance service you need;
• any other information you choose to provide.

We may also receive basic technical information related to visits to the Site, such as browser type, device type, pages visited, and general usage information.

2. How We Use Information
We may use information to:

• respond to inquiries;
• understand and coordinate service requests;
• provide towing or roadside assistance;
• communicate about a requested service;
• maintain appropriate business records;
• operate, maintain, and improve the Site;
• prevent fraud, misuse, or security incidents;
• comply with applicable legal obligations.

3. Cookies and Similar Technologies
The Site may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the Site, and improve its performance.
Browser settings may allow visitors to block or delete cookies. Disabling certain cookies may affect how some parts of the Site function.

4. How Information May Be Shared
We may share information with service providers, towing operators, dispatch partners, technology providers, or other parties when reasonably necessary to:

• respond to a request;
• coordinate or provide a requested service;
• operate and maintain the Site;
• protect the safety and rights of customers, the business, or others;
• comply with applicable law or a valid legal request.

We do not share personal information except for legitimate business, service, security, or legal purposes.

5. Third-Party Services
The Site may provide access to third-party services such as WhatsApp, email services, maps, social-media platforms, analytics services, and website-hosting tools.
These third parties operate under their own privacy policies and terms. We encourage visitors to review those policies before providing information through an independently operated third-party service.
6. Data Retention
We retain information for as long as reasonably necessary to respond to inquiries, coordinate services, maintain appropriate business records, resolve disputes, protect the business, and comply with applicable legal obligations.
Information that is no longer reasonably required may be deleted or securely disposed of.

7. Information Security
We use reasonable measures intended to protect information under our control. However, no website, email system, messaging platform, or electronic transmission can be guaranteed to be completely secure.
Visitors should avoid sending unnecessary financial, identification, medical, or other sensitive information through the Site, WhatsApp, or email.

8. Children’s Privacy
The Site is intended for people seeking towing or roadside-assistance services and is not directed to children. We do not knowingly request personal information from children through the Site.

9. Your Choices
You may contact us to:

• ask questions about this Privacy Policy;
• request correction of information previously provided;
• request deletion of information, subject to applicable legal and record-retention requirements;
• ask not to receive future promotional communications.

We may request reasonable information to verify the identity of the person making a request.

10. External Links
The Site may contain links to websites or services operated by other organizations. We are not responsible for the content, security, or privacy practices of independently operated third-party websites or services.

11. Changes to This Policy
We may update this Privacy Policy when our services, Site features, or information practices change.
The “Last updated” date at the top of this page indicates when the policy was most recently revised.

12. Contact
For questions about this Privacy Policy, contact:
Duran Truck
Operator of towingdurantruck.com
Phone: (786) 400-0331
WhatsApp: (786) 400-0331
Email: info@towingdurantruck.com
Website: https://towingdurantruck.com

Last updated: August 21, 2026